At House of a healer , we value our customers and strive to provide high-quality spiritual and essential products. If you are not satisfied with your purchase, we’re here to help. Please review our refund policy below.

1. Returns & Eligibility

We accept returns under the following conditions:
    •    Items must be returned within 7days of purchase.
    •    Items must be unused, unopened, and in their original packaging.
    •    Proof of purchase (receipt or order confirmation) is required.

   • Certain items, such as crystals, incense, oils, and custom-made products, may be non-refundable due to their nature.

2. Non-Returnable Items

The following items cannot be returned for hygiene and energetic reasons:
    •    Opened essential oils, herbal blends, and bath products.
    •    Custom spell kits or personalized spiritual items.
    •    Digital products (e-books, courses, or guided meditations).
    •    Clearance or final sale items.

3. Refund Process
    •    Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund.
    •    Approved refunds will be processed within 5 business days to your original payment method.
    •    Shipping costs are non-refundable, and return shipping is the responsibility of the customer unless the item was damaged or incorrect.

4. Damaged or Incorrect Items

If you receive a damaged or incorrect item:
    •    Contact us at houseofahealer@gmail.com within 2 days of delivery with photos of the item and packaging.
    •    We will offer a replacement, store credit, or refund based on the situation.

5. Exchanges

We accept exchanges for eligible products. If you’d like a different item, return the original product and place a new order.

6. Cancellations

Orders can be canceled within 12hours of purchase. After that, we may not be able to stop the shipment.

7. Contact Us

For any refund or return inquiries, reach out to us at:

House of a healer
Houseofahealer@gmail.com
312-561-0058